We deliver worldwide from our warehouse in Europe for faster shipping.

Iqos 3 duo blue
We ship worldwide

Shipping Time

Shipping time may vary and is approximate

Order processing is 1 to 2 working days

Iqos Iluma Prime green

Returns and Exchanges

Due to the nature of our products, we can’t accept returns unless the product is sealed and in original sealed packaging. Return shipping is paid by the customer.

We do not offer any refund on used products. In the case where refund is accepted by us, shipping fees are deducted from the total amount paid by our customers.

Customs & Clearance

EU Shipments

All shipments from within the EU (28 countries) will not bear any additional charges on receipt, this does not apply to the UK and Switzerland where the customer is responsible for taxes and customs fees. Not in any case we will refund fees related to customs, taxes or clearance charged by governmental authorities or related parties.

We will send an invoice with your package, this is needed for customs clearance in your country. Customers are fully responsible for any related customs, taxes and clearance fees. We are not responsible for any package held at customs of the buyer country. We do not offer and refund in the case when the package is held at the customs of the destination country.

Non-EU Shipments

In the case where we agree on a partial refund, all shipping charges are deducted from the amount to be refunded including fees for the returned package.

Warranty & Refund

We offer 6 months limited warranty on all our products. Due to the nature of our products, all devices should be thoroughly cleaned on regular basis to avoid issues with the heating blades and all parts of the device.

Warranty doesn’t cover devices with apparent damage caused by the buyer like liquids, drops or broken parts. In the case where warranty applies, we may fix or replace broken parts and shipping is paid by the customer for both sending and receiving the device.   

Only in the case of DOA (dead on arrival), we will ship a new device to our customers once we receive the defective product.


We Have it All

Heatlb.com sells original IQOS products Worldwide, we cover the whole IQOS product range going from IQOS Originals 3 Duo and One, IQOS Iluma, Heets and Terea


Stay Tuned

We are working on adding new countries everyday. We now cover the Europe, the Middle East, USA and Canada, let us know if your country is not listed on the checkout page.

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