New Iluma
i Series 2024

Touch Screen
Better Battery
Pause Function

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

In most cases, what you see is what you get. However, it may happen that the end product you receive might have a different packaging.

Where can i view my order?

Whenever you place an order, you shall receive an automated email confirming your order including your items, shipping fees and taxes when applicable. Alternatively, you can check all your orders including past ones once you login and go to orders under my account.

How can I return an item?

We don't accept returns on open items due to the nature of our products. However, you can contact us if you would like to return a sealed product and we can arrange it. Shipping fees are paid by the buyer.

Will you restock items indicated as “out of stock?”

Yes we do unless the product is discontinued or no longer available in the market

Where can I ship my order?

If your country is listed at the checkout page, we can ship your order to any address you define within the country.

FOR MORE INFORMATION

CONTACT US